Often the two go hand in hand, as I found once again, this morning. I went to a site, to apply for a student loan, and after experiencing some password reset problems, decided to call them, to see why the reset e-mail wasn't coming through. Perfectly reasonable, yes?
So why was I subjected to
a) A random maze of 'Press 1 for x 2 for y, etc. , resulting in a choice between two options that didn't apply to me, so i pressed on, and found
b) Shite 80's hold music. I mean seriously, at least be a epic and rickroll us, instead of playing shite.
c) A 15 minute wait to speak to an 'advisor'
and d) A voice, every 20 fucking seconds of my 15 minute wait, telling me that it may be 'more convenient to visit their website'.
I sure hope the 'your call may be recorded' applies to the wait as well, because then whoever listens might hear;
"I'M ON YOUR FUCKING WEBSITE, NOW STOP BEING A LAZY PIECE OF SHIT AND ANSWER THE PHONE, YOU CUNT"
However, having said this, I dunno what I'd do if the 'advisor' picked up during this sentence...it'd be slightly awkward, to say the least.
Anyway, the advisor today wasn't too bad, so i can't exactly rage about her, so I'll change story to when I attempted to register to be able to top up my phone by credit card.
I apparently needed a security number which 'I would have already set', however I didn't, ever, so I called them up
Fucking Indian Call Centre.
So, after explaining what I need to get done about 20 times, the woman asks for a 4 digit security number...
erm...1, 2, 3, 4? I said to her, aprehensive that it was TOO simple...
"That is a very good choice sir, easy to remember..." the woman said
WHAT THE FUCK? I DIDN'T ASK FOR YOUR OPINION ON MY 4 DIGIT CODE, I ASKED YOU TO SET IT, SO THAT I COULD TOP MY FUCKING PHONE UP....
"Thanks" I said....
Anyway, we all hate automated phonelines and call centres, so everyone, go relate to this
Peace
NayNay
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